Office Services Clerk

Duncan Craig is a mid market full service law firm based in downtown Edmonton. We are a community focused law firm, and we strongly believe that part of our business should include contributing to the development of the communities where our clients and we live.

Duncan Craig strives to create a desirable work environment by offering competitive salaries, opportunities for mentorship and career growth, and general career support.

We have an exciting opportunity in our office services department for a highly skilled and enthusiastic office services clerk. The right candidate will have at least Three to five years of receptionist or office clerk experience and/or a Grade 12 graduate with business subjects or completion of an appropriate certificate program from a business school/college is preferred.

The role of Office Clerk is to provide support to the Firm by working in our Office Services Team reporting to the Office Services Manager.

The position requires the ability to work independently while contributing as a member of the Office Services Team. You will be expected to manage a busy workload and contribute to a positive experience for our clients and firm members. You are expected to adapt to new technologies, processes, and duties to ensure tasks are completed in an accurate and timely fashion.

Essential Duties and Responsibilities:

• • Document Processing
    • Photocopy, bind, collate, tab and otherwise organize documents
    • Operate within a ticket system to organize workloads and priorities for incoming document production matters
    • Working with Adobe to organize electronic documents into sections, create index, print images
    • Scanning paper documents into electronic documents
  • Reception Duties
    • Greet clients on phone or in person, direct inquiries to the appropriate parties and handle drop in inquiries, create a welcoming and professional atmosphere
    • Set up coffee stations, organize meeting room set up and clean up
    • Coordinate meeting room bookings, keep meeting room schedules on time through communication with individuals using the rooms
    • Order items such as: catering, flowers, gift cards, taxies for clients, office supplies, eCoordinate repairs/services with landlord, organize first aid/emergency training schedule
    • Assist with client identification document requirements, receiving document drop offs and/or couriers, minor photocopying, typing documents, some data entry
    • Other duties as assigned
  • General Office Duties
    • Mail delivery and pick up; Couriers
    • Office Supplies – ordering/stocking
    • Boardroom maintenance – set up coffee/water, clean up after meetings
    • Delivery of office supplies to various stations
    • Set up snacks/supplies in lawyer/staff lounges

Competencies:

• • Outstanding customer service – ability to respond promptly to client needs, seeks feedback to improve service levels; meets commitments
  • Oral Communications – ability to speak clearly and persuasively in positive and negative situations; good listener who responds well to questions
  • Written Communications – writes clearly and informatively; edits work for spelling and grammar
  • Temperament – able to work with minimal supervision; prioritizes and anticipates work requirements; works well under occasional periods of pressure
  • Ethics – able to maintain client & firm confidentiality; understands and follows the general rules of ethical behaviour
  • Computer Skills – ability to use Microsoft Office; ability to use the internet and cloud-based client programs; accurate typist; ability to use general office equipment

Skills:

• • English Language skills – ability to read and comprehend instructions and compose standard business correspondence
  • Mathematical skills – basic numeracy skills with addition, multiplication and division
  • Reasoning ability – able to use common sense understanding to carry out instructions
  • Work Environment – ability to function in an office setting with moderate noise levels and regular interruptions, may be required to lift up to 30 lbs from time to time, extensive sitting and keyboarding is required

What will be required to be successful in this position (“ideal candidate”):

• • A team player with a positive attitude and strong work ethic and excellent attendance
  • Excellent with time management skills and able to juggle competing priorities
  • Able to manage emotions when under tight deadlines and dealing with challenging personalities
  • An excellent communicator both written and oral
  • Actively working to understand systems and processes and seek ways to be efficient
  • Accurate with excellent attention to detail

Work Hours:

Full time position; Monday to Friday, 8:00 am to 5:00 with a 1-hour unpaid lunch break and two 15 minute breaks (40 hours paid weekly)

Compensation:

• • Salary will depend on experience level and demonstrated abilities
  • Health Benefits (premium is 100% employer paid)
  • RRSP matching after 1 year of service
  • Vacation and Personal Days

If you are interested in the above role, please contact the Director of People and Development at [email protected]. Only qualified applicants will be considered and contacted for an interview.